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Privacy Policy

PREVINEX recognizes the importance of protecting the privacy of information we may collect from you. To this end, we are committed to using our absolute best efforts to respect and protect your privacy. Here is how we handle information we learn about you from your visit to the PREVINEX Web site.

The Ways We Use Information

We receive and store information you enter on the PREVINEX Web site or give us in any way. We use such information, including your name and e-mail address, for several purposes:

  • To process, fulfill and notify you of your product order status; and
  • To send you the latest information about our company, events and product specials.

From time to time we collect personal information Where permitted by the provisions of applicable laws, PREVINEX may use and disclose such personal information about affiliates and distributors for the following purposes:

  • Processing your Affiliate/Distributor Application;
  • Processing, fulfilling and notifying you of your product order status;
  • Developing Sales Commission Reports or other related business reports;
  • Complying with applicable laws and regulatory requirements and assisting with any governmental or police investigation; and
  • Other purposes directly relating to any of the above.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Financial Information

We use your financial information, such as account or credit card number,

ONLY for billing purposes

Cookies

Some PREVINEX Web sites deposit certain bits of information called "cookies" in a visitor's web browser software. Cookies are sent back only to the PREVINEX Web site that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a PREVINEX Website are visited and by how many people. We use cookies:

  • To keep track of your shopping cart status;
  • To allow you to use all password-protected services in a single session without having to re-enter your password; and
  • To track your site of origin for the follow-me feature.

Online Surveys

We ask you to voluntarily provide demographic information, such as postal code, age, and/or income level. All responses are kept confidential and used for internal marketing and statistical purposes only.

Children

We do not solicit personal information from, or market to, persons under the age of 18.

Security

We have security measures in place to protect against the loss, misuse and alteration of the information you provide. When you place an order or give us personal information, such as name, address or credit card, you are automatically on our secure server. Our secure server software encrypts the information you input before it is sent to us to protect your data against unauthorized access.

Links to Other Web sites

As a resource to our visitors we provide links to other Web sites, which we believe are useful and meet our high standards. However, PREVINEX is not responsible for the contents of such linked Web sites. In particular, PREVINEX is not responsible for the privacy notices or practices provided in such linked Web sites.

Third Parties

We are not in the business of selling your personal information to third parties. Where permitted by the provisions of applicable law, PREVINEX may share such information from time to time with the following third parties:

  • Those employees, directors and managers of PREVINEX and its local and foreign associated/affiliated companies who have a need to access your personal information in carrying out their responsibilities;
  • Any agent, contractor, supplier, vendor, or third party who provides administrative, advertising, printing, or other services to PREVINEX or its affiliated companies, including but not limited to distribution centers, external auditors, medical practitioners, trustees, insurance companies, actuaries;
  • Affiliates/Distributors in order to monitor sales activity and business development. However, PREVINEX does not share credit card information with any third party without your permission or unless required by law or valid court order
  • Any government agency or other appropriate governmental, police, or regulatory authority in the United States or elsewhere in order to meet legal security and regulatory requirements; and
  • In the case of information submitted by affiliates/distributors, any consultant/agent appointed by PREVINEX or its affiliated companies to plan, provide and/or administer affiliate/distributor benefits.

Transfer

The consent you have provided herein to the use of your personal information by PREVINEX or its affiliates, shall also extend to any person or corporation to which PREVINEX may transfer its business, provided that such personal information is used for the same purposes.

Discontinuing Service

We provide you the opportunity to discontinue receiving future e-mail communications from us at the point where we request information from you. This gives you the option to remove your e-mail address from our database so that you do not receive any future mailings and no longer

receive our services. 

You can exercise this option at any time by opting out by sending us an e-mail or written letter to our Customer Service department. If you do discontinue service, you will not be able to use password-protected areas of our site.

Access to Personal Information

You have the right to request and obtain from PREVINEX the personal information PREVINEX has on file about you and request a correction of any data that is inaccurate. You may also request PREVINEX to inform you of the type of personal information maintained by PREVINEX. Requests for access to and correction of personal data or information about PREVINEX’s policies and procedures regarding personal data should be addressed in writing to PREVINEX Customer Service.

Our Privacy Policy may change from time to time and all updates will be posted on this page. Questions or comments about PREVINEX should be e-mailed to customercare@previnex.com, or mailed by post to PREVINEX Customer Service 790 Ritchie Highway, Suite E36, Severna Park, MD 21146. You may also contact Previnex Customer Service by phone at 888-958-0397.

Shipping Information

We use a variety of shippers to include UPS, FedEx, and USPS depending on amount of product and destination.

Ground:

Orders shipped via ground delivery typically arrive in 3-7 business days (Monday through Friday, not including holidays) for the United States and P.O. boxes in Alaska and Hawaii.

  • Free Ground Shipping:

o We provide free ground shipping on any orders that are $60.00 or more. As highlighted above, free ground shipping delivery typically arrives in 3-7 business days (Monday through Friday, not including holidays) for United States and P.O. boxes in Alaska and Hawaii.

Day Air:

Orders shipped via 2 Day Air typically arrive in 2 business days (Monday through Friday, not including holidays) for the United States and P.O. boxes in Alaska and Hawaii. All 2 Day Air orders placed after 12:30 PM EST will be shipped the following business day.

Next Day Air:

Orders shipped via Next Day Air typically arrive the next business day (Monday through Friday, not including holidays) for the United States and P.O. boxes in Alaska and Hawaii. All Next Day Air orders placed after 12:30 PM EST will be shipped the following business day.

Product Return Policy

Satisfaction Guaranteed

If you're not completely satisfied with your Previnex purchase, we offer a 30-day money-back guarantee on all unopened products. No questions. No hassles.

Return Process

In the rare instance you want to return a Previnex product, just contact customer service at our toll free number, 888-958-0397, or email us at customercare@previnex.com and we will issue a return authorization. Please mail the return to us at the address below and be sure to include the return authorization number on and within the package. Previnex is not responsible for return shipping charges.

Returns should be sent to the following address:

Previnex, LLC

  • Attn: Customer Returns
  • 790 Ritchie Highway, Suite E36
  • Severna Park, MD 21146

Once we receive your unopened return, a credit will be issued to your credit card account.